Selected Work

AI Coach Trust & Safety Research

Led multi-phase research program for AI coaching launch: policy landscape analysis, user hacking protocols with students, moderated usability testing for trust and learning confidence.

Outcome: Identified conversation breakdown points and bias risks before launch, shaped responsible AI development principles

AI Products · Higher Education · Trust & Safety

AI Coaching Quality Evaluation

Built evaluation system for AI dialogue coach serving 190K students. Designed golden dataset methodology, coordinated synthetic data generation, established blind grading protocols with engineering team.

Outcome: Systematic quality assessment framework deployed across 6 AI coaching activities; on-time beta and pilot launches

AI Evaluation · Education · Quality Assurance

Real Estate Service Pathway Mapping

Service design research across three siloed real estate entities (Partner Agents, Central Brokerage, For Sale By Owner). Conducted seller interviews, facilitated blueprinting workshops, validated 5-phase seller journey.

Outcome: Identified 10 service breakdowns and cross-sell opportunities across pathways

Service Design · Real Estate · Journey Mapping

Child Care Access Platform Research

Discovery and concept testing for digital platform connecting Detroit families with child care assistance. Conducted journey mapping, listening labs with caregivers, accessibility testing in Spanish/Arabic.

Outcome: Launched with validated scope, language accessibility framework, and user-driven enrollment and quality approaches

Civic Tech · Discovery Research · Accessibility